EDUBOOKS SHIPPING AND RETURNS POLICY
These policies pertain to Australian purchases only.
Edubooks will comply with its obligations under the Consumer Guarantees Act or any other applicable consumer protection legislation that cannot be excluded.
Unopened or defective merchandise may be returned to Edubooks within 14 days of original purchase date. Edubooks requires valid identification when processing all returns and exchanges without an original receipt.
Online refunds will be issued in the original form of payment for price paid or merchandise exchange when returned within 90 days of the invoice date.
A mail cheque may be issued when the original form of payment is unavailable for credit.
RETURNING OR EXCHANGING ITEMS BY MAIL
To return any Edubooks purchase by mail:
Notify us at firstname.lastname@example.org of your intention to return the product(s), including the reasons you are returning them and whether you want a refund or an exchange.
We will contact you with a return authorisation along with any special instructions.
Pack and seal your return securely (in the original package if possible) and include a copy of the return authorisation. All returns must be sent prepaid – we do not accept C.O.D. deliveries.
Send returns to:
1/44 Watt Road
We will only refund shipping charges if we have sent the wrong item or if the item sent is defective.
CREDIT CARD REFUNDS
On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.